• Orders & Returns

    Find answers about ordering, shipping, payments, returns and refunds.

    View FAQ
  • Products & Care

    Learn more about our merino wool, product details, washing and everyday care.

    View FAQ
  • Sizing

    Find the right size and fit for your little one with our sizing guidance.

    View FAQ

SHOPPING WITH US

Orders & Returns

When will my order be shipped?

Orders are usually processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Do you ship internationally?

Yes. We currently ship to several countries across Europe.

You can find more detailed information about shipping methods, delivery times, and shipping costs in our Shipping Policy.

How long does shipping take?

Delivery times vary depending on the destination country and shipping provider. Most orders arrive within a few business days after shipment.

More detailed shipping information can be found in our Shipping Policy.

Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible and we will do our best to help.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

What if the size doesn’t fit?

If the size is not right, please contact us and we will assist you with the return or exchange process in accordance with our return policy.

Returned items must be unused, unwashed, and in their original condition.

How do I return an item?

Please contact us before returning an item so we can guide you through the return process.

More detailed information is available in our Refund Policy.

How long do I have to return a product?

Returns are accepted within the timeframe specified in our Refund Policy.

MERINO GUIDE

Products & Care

What is KallieBaby?

KallieBaby is a baby clothing brand focused on creating soft, natural essentials made from high-quality merino wool.

Inspired by timeless simplicity, comfort, and thoughtful everyday functionality, our goal is to design pieces that feel gentle, versatile, and easy to wear throughout the seasons.

We focus on carefully selected natural materials, comfortable fits, and timeless aesthetics designed to support everyday family life.

Where does your merino wool come from?

We use 100% RWS-certified merino wool sourced from responsible suppliers.

The Responsible Wool Standard (RWS) is an internationally recognised certification that focuses on animal welfare, responsible land management, and traceability throughout the wool supply chain.

This helps ensure that the wool comes from farms following specific standards for responsible farming and production practices.

Is merino wool sustainable?

Merino wool is a natural and renewable fibre that can be a longer-lasting alternative to many synthetic materials when properly cared for.

Its durability, versatility, and timeless nature can support longer product use and reduced overconsumption.

At KallieBaby, we aim to create high-quality essential pieces designed for longevity, layering, and everyday wear, using carefully selected natural materials and responsible sourcing practices whenever possible.

What makes merino wool special for babies?

Merino wool is naturally soft, breathable, and temperature-regulating, making it a comfortable choice for babies throughout the year. It helps keep little ones warm in cooler weather whilst remaining comfortable in milder conditions.

Merino fibres can also help manage moisture by drawing it away from the skin, which may help babies feel more comfortable during everyday wear.

Unlike many synthetic materials, merino wool is a natural fibre known for its softness, breathability, and versatility - making it especially suitable for layering and daily use.

Is merino wool safe for sensitive baby skin?

Yes. Merino fibres are much finer than traditional wool, which makes them exceptionally soft and gentle against delicate baby skin.

Many parents choose merino because it is breathable, natural, and comfortable for everyday wear. We carefully select soft, high-quality merino wool to create pieces designed with babies’ comfort in mind.

As every child’s skin is unique, we always recommend monitoring comfort and dressing appropriately for the environment and activity level.

Does merino wool itch?

High-quality merino wool is very different from traditional wool. Its fibres are much finer and softer, which gives it a smooth and comfortable feel against the skin.

We use carefully selected merino wool designed for softness and everyday comfort, making our pieces suitable for layering directly over lightweight clothing or against the skin for many babies.

Can babies wear merino wool in warm weather?

Yes. Merino wool is naturally temperature-regulating and can be worn comfortably in both cooler and milder weather conditions.

Our essential pieces are intentionally designed to work well together and support layered dressing, allowing parents to adapt clothing depending on temperature, season, and activity level.

Lightweight merino layers can help create flexible outfits suitable for changing conditions throughout the day.

Will my baby get too warm wearing merino?

Merino wool naturally helps regulate body temperature by balancing warmth and breathability. It can help provide warmth in cooler conditions whilst also allowing excess heat and moisture to escape when needed.

Our collections are designed around the idea of practical layered dressing, so parents can easily add or remove layers depending on the weather and their baby’s comfort.

Is merino wool breathable?

Yes. Merino fibres allow air to circulate naturally and help manage moisture, supporting comfortable everyday wear across different temperatures and seasons.

Is merino wool hypoallergenic?

Merino wool is widely known for its soft and gentle feel, making it a popular choice for delicate and sensitive skin. Its fine fibres are designed to feel comfortable and breathable during everyday wear.

We use carefully selected merino wool that is soft, natural, and suitable for baby clothing. However, because every child is different, we always recommend choosing clothing and layering based on your baby’s individual needs and comfort.

What makes your products different?

We focus on soft merino wool, timeless design, and thoughtful baby-friendly details that support everyday comfort and long-term wear.

Our products are made in Europe using carefully selected European materials, including 100% RWS-certified merino wool. We prioritise quality craftsmanship, comfortable fits, and versatile essential pieces designed for layering and everyday use.

Many of our styles are intentionally designed with flexible sizing and foldable details to help families enjoy them for longer as babies grow.

How often should merino clothing be washed?

Merino wool is naturally odour-resistant, so it doesn't need to be washed frequently. Airing garments between wears is often sufficient. Gentle care helps preserve the softness and longevity of each piece.

How should I wash merino wool?

Hand washing is recommended. Use cool or lukewarm water with a wool-safe detergent, then gently reshape and lay flat to dry. Avoid wringing or twisting the fabric.

Can merino clothing be machine washed?

o preserve softness, shape, and overall quality, hand washing is recommended even over a gentle or wool cycle. Always follow the care instructions included with the garment.

Can merino wool go in the dryer?

No. The dryer is not recommended, as heat can damage the fibres and affect the shape and softness of the garment. Laying flat to dry naturally is the best option.

Will merino shrink?

Like other natural fibres, merino can shrink if exposed to high heat or improper washing. Gentle hand washing in cool or lukewarm water, followed by laying flat to dry, helps preserve the shape and softness of the garment.

Why do merino garments sometimes develop pilling?

Pilling is a natural characteristic of many soft knitted fibres, especially during the first wears or in areas exposed to friction.

This does not affect the quality or functionality of the garment and can usually be gently removed with proper wool care.

Why do you recommend layered dressing for babies?

Layered dressing allows parents to easily adapt clothing depending on temperature, environment, and activity level.

Our essential merino pieces are designed to work together comfortably, helping create flexible outfits throughout the year.

Are your products suitable for newborns?

Many of our pieces are designed with softness, comfort, and flexibility in mind, making them suitable from the earliest stages.

We always recommend choosing the appropriate size and layering based on your baby’s individual needs and environment.

FIND YOUR FIT

Sizing

How do I choose the right size?

Our garments are designed with comfort, flexibility, and longer wear in mind. Many styles are intentionally created to fit across multiple size ranges thanks to the natural stretch of knitted merino wool and relaxed silhouettes.

We also tend to work with slightly roomier fits to allow freedom of movement and help babies enjoy the garments for longer as they grow.

If you are unsure between two sizes, we usually recommend choosing the larger size.

Are your garments stretchy?

Yes. Knitted merino wool naturally offers softness and flexibility, allowing garments to stretch comfortably whilst maintaining their shape over time.

Our pieces are designed to support movement, layering, and everyday comfort without feeling restrictive.

Do babies grow quickly out of merino clothes?

Many babies are able to wear merino knitwear longer thanks to the natural flexibility of knitted fabrics.

During the design process, we also pay attention to practical details such as foldable cuffs, flexible fits, and comfortable proportions that can adapt as babies grow.